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Welcome to our FAQ Page!

Below you’ll find some frequently asked questions and answers!
If you cant find what you’re looking for please don’t hesitate to contact us.

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D&L Garage Doors – General Questions

We will add more questions & answers on a daily basis.

What is your service area

We service the Treasure Valley including Boise, Meridian, Eagle, Nampa, Star and Caldwell.

Does your company offers garage door repair services outside of Boise

What is your warranty?

30 Days Warranty unless otherwise noted on your invoice, Or extended Warranty Agreement purchased.
Parts Covered: ONLY D&L installed parts that include the spring(s), torsion bar, bearing plates, cable drums, center bearing, center plate, bottom plates, cables, remotes, opener head units, rails and belts or chains. There will be an additional charge for labor for the above listed items.

A $89.00 charge deductible will apply to all service calls under this warranty.

This warranty covers defective parts and labor for the warranty term listed starting from the date of installation. The garage door manufacturer provides their own separate warranty to you for the door and its parts and thus this warranty does NOT cover the door or its parts. This warranty also does NOT cover the door due to any malfunction or subsequent damage to the door during operation or lack thereof. We will correct any listed part that fails due to defective workmanship and, if a part is covered by the manufacturer’s warranty, we will repair or replace that defective part charging only the $89.00 deductible during the noted warranty period. This warranty applies to both new and COMPLETE overhaul of the garage door opener system. Partial overhauls or repairs do not qualify for this warranty.

Parts not covered: Bulbs, batteries, commercial use, misuse or abuse as well as damage caused by accident, flood, fire, any act of God, civil disturbance, war or terrorism or lack of regular maintenance or exposure to any corrosive environment or unauthorized repair or repair parts.

To learn more about our Warranty Program CLICK HERE

D&L Garage Doors – Garage Door Repair Questions

We will add more questions & answers on a daily basis.

Do you repair garage doors?

Yes! We can repair all parts of your residential garage door.

Do you replace garage doors?

When does my door need to be serviced?

Why doesn’t my door open?

There are multiple reasons your door may not be opening:

A) Power outage • If your power is out, pull the disconnect cord to release the door from the operator and lift the door by hand to open.
B) Broken Spring(s)
Pull the disconnect cord to release the door from the operator and lift the door by hand to open. If the door is substantially heavier than normal, then you probably have a broken spring. Do not use the operator and try and assist it in opening, as you can damage the the operator and also risk injury to yourself in process.
C) Broken Operator
Operators can have multiple issues. Pull the disconnect cord to release the door from the operator and lift the door by hand to open.
D) Operator manual disconnect has been pulled

Why doesn’t my door close?

D&L Garage Doors – Garage Door Springs Questions

We will add more questions & answers on a daily basis.

How do I tell what type of springs do I have?

Here are the most common spring systems for a garage door and how to tell the difference:

Torsion – These are typically mounted on the wall above the top of the garage door, and they are usually black or silver.
Extension – These are springs that are mounted on the sides of the door using a cable and pulley system.
Torquemaster by Wayne Dalton – This is a spring system that is contained in a silver tube that is mounted to the wall above the garage door.

What is the life expectancy of springs?

When should I replace my springs?

Should I replace both springs?

Do you offer extended life springs?

D&L Garage Doors – Garage Door Operators Questions

We will add more questions & answers on a daily basis.

What is the life expectancy of my operator?

Most operators have an average life expectancy of 10-15 years, but it is more based on the use of the operator and how well it is maintained.

What brands do you use / recommend?

Can I program my operator to my vehicle?

Should I repair or replace my operator?

My remote isn’t working

My keypad isn’t working

When I press the button on the wall my door starts to close, but goes back up and won’t close

This is typically an issue with the safety sensors.

There are a few different things that may be happening with the sensors:

A) The sensors may be misaligned, or off completely.
B) The sensors may be dirty or have debris on/covering them.
C) There may be and obstruction in between the sensors, such as a vehicle, garbage cans, or shovels/brooms.
D) The wiring to the sensors may be damaged, or loose.

My door hits the ground then goes back up

D&L Garage Doors – New Garage Doors Questions

We will add more questions & answers on a daily basis.

When should I replace my door?

If you have an old door that isn’t performing like it should, or have any damage to your door, you should consider replacement.

Can you replace just sections of the door?

Do you provide free estimates for new doors?

What are the most common types of garage doors?

Are you able to get doors in different colors?

How do I measure my door?

You will want to measure the opening on your house.

First the width, followed by the height.
Next you will want to measure the sides of the garage which is the distance from the opening to the side walls of the garage.
Then the headroom, which is the distance from the top of the opening to the ceiling.
Last you will want to measure the depth of the garage, which will be from the opening to the back wall.

Does insulation matter on garage doors?

Is there different levels of insulation on garage doors?

Will my existing operator still work after you guys install my new garage door?

How soon can my door be replaced?

Same day service is available, *We will do our very best to provide you with same day garage door repair service, ensuring that your issue is resolved as soon as possible. Please do your best to contact our team before 1PM.

CALL NOW!
(208) 650-4304

*This is not a guarantee, as we will try to do our best to accommodate every customer, No Obligations, All offers are subject to terms and conditions.

Questions? Or Concerns? Just Looking For an Estimate?

We will try to get back to you as soon as possible. For faster response please don’t hesitate, Call our office right now – (208) 650-4304

Please Note: By filling out the form above, you consent for D&L Garage Doors to use automated technology, including texts and prerecorded messages, to contact you at the phone number and email provided. This consent is not required to make a purchase or order any services from us.

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Our Address:

3800 West Chinden Blvd
Boise, Idaho, 83714

Opening Hours:

Weekdays: 7:00 am-6:30 pm
Weekends: 8:00 am-5:30 pm
After Hours Service Is Available.

License Info:

Idaho RCE – 42914
Oregon CCB # 194109
Washington License # DLGARGD820CF

Please Note:

We charge a minimum
of $89.00 + Tax for a
Service Fee / Trip Charge / Inspection Fee:
The $89.00 can go towards
any repair or service done on-site.

Price Range:

General typical price range
for service: $89 – $1500
General typical price range
for new door: $899 – $12000
Extended Service Area &
After Hours / Emergency Fee: $289 + Tax